Delivery & Shipping Policy
This Delivery & Shipping Policy applies to all orders placed with The Kali Boutique. By placing an order, you agree to the terms below.
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1. Processing Times
- Orders are processed and dispatched within 1–3 working days (Monday–Friday, excluding bank holidays).
- You will receive a confirmation email with tracking details (where applicable) once your order has been shipped.
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2. UK Delivery
- Standard Delivery: 2–7 working days from dispatch – 4 GBP
- Express Delivery: 1–4 working days from dispatch – 6.50 GBP
Please note: Delivery times are estimates and may be affected by postal delays beyond our control.
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3. International Delivery
We ship worldwide to most destinations.
3.1 Shipping Costs
- International shipping costs are charged at a flat fee of 10 GBP.
- Additional charges such as import duties, customs fees, or taxes are not included in the shipping cost and are the responsibility of the customer.
3.2 Customs and Import Duties - Orders shipped outside the UK may be subject to import duties and taxes imposed by your local customs office.
- The Kali Boutique is not responsible for these charges or any delays caused by customs.
- If you refuse a delivery due to customs charges, we will deduct the return shipping and any additional fees from your refund.
3.3 Delivery Times - Estimated delivery times for international orders are 7–21 working days, depending on the destination and shipping method selected.
- Delivery times are estimates only and cannot be guaranteed.
3.4 Tracking - All international shipments include tracking where possible. Tracking details will be provided via email.
- Some destinations may have limited tracking availability once parcels enter their domestic postal system.
3.5 Restricted Items and Destinations - Customers are responsible for ensuring items comply with local import regulations.
- If an item is returned to us due to customs restrictions, a refund will be issued minus the original shipping cost and any return fees.
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4. Lost or Delayed Orders
- If your order has not arrived within the timeframes above (30 working days for international orders), please contact us at hello@thekaliboutique.com.
We will investigate with the courier; however, we are not liable for delays caused by customs, postal services, or circumstances beyond our control.
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5. Returns
- Customers are responsible for the cost of returning items unless the item is faulty or incorrect.
- For international returns, we recommend using a tracked service, as we cannot be responsible for lost return parcels.
- Please see our Returns Policy for full details.
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6. Contact
If you have any questions regarding shipping or delivery, please contact us at:
hello@thekaliboutique.com